New tools provide real-time financial insights. As more and more Americans actively manage their spending and savings, these features also enhance security by supporting login to accounts using Passkeys.
Cleveland, November 10, 2026 / PRNewswire / -- KeyBank (NYSE : KEY) announces the launch of several new digital and mobile banking feature upgrades, aimed at providing customers with personalized financial guidance, making savings simpler, and enhancing security. The bank stated that these updates reflect the increasing participation of Americans in their own financial management, as they seek tools that are convenient, clear, and provide guidance.
According to the KeyBank 2026 “Financial Mobility Pulse Poll” survey, nearly two-thirds of Americans manage their expenses and savings at least once a week. Even high-income families feel the pressure; among those with an income of $100,000 or more, 26% say they have to make financial trade-offs every day. This indicates that there is an increasing demand in the market for easily accessible and actionable digital support.
Personalized insights to help customers save and consume more wisely
KeyBank is gradually launching a personalized insights feature for customers who have already enabled online banking and mobile banking services. The company states that these upgrades will provide real-time information to help customers better understand and manage their financial activities.
- Clearer transaction details, including merchant identification, address, and website information, to help customers more easily identify the activities of their deposit accounts.
- Provide personalized spending insights based on the activities of eligible deposit accounts, highlight consumption patterns, and offer suggestions that may help save expenses.
- The subscription tracking feature allows for the centralized display of recurring charges from deposit accounts, making it convenient for customers to view the total cost of their subscriptions and to more easily decide which subscriptions to keep or cancel.
KeyBank indicates that customers who have tried these insights features have provided the following feedback:
In the survey feedback regarding these new features, 83% of the KeyBank pilot participants found the user experience to be "helpful".
Safer ways to log in to online and mobile banking
KeyBank Customers can now use Passkeys to log in to their accounts in key.com and KeyBank mobile applications. Passkeys represents a modern password-free authentication method that makes logging in to websites and mobile applications simpler and is designed to help reduce the risks of phishing and password theft.
The company stated that Passkeys does not rely on traditional passwords, but instead uses encrypted key pairs stored on the user's device. When a customer logs in, the device verifies their identity through built-in methods such as biometric recognition (fingerprint or facial recognition) or the device’s PIN code, without transmitting sensitive credentials over the internet. Since Passkeys does not depend on traditional passwords, one of its design goals is to help reduce the risks of phishing and credential theft.
For customers, this means a faster and smoother login experience.
Get your salary faster and more simply.
KeyBank Customers can activate the direct deposit service online through the key.com and KeyBank mobile applications, with this feature supported in collaboration by Pinwheel. This method eliminates the need for paper-based procedures and simplifies the setup process. With direct deposit, customers can enjoy the following benefits:
- Salaries are automatically deposited; there's no need to go to the bank.
- Funds are typically available for use immediately after they are deposited into the account (subject to the KeyBank fund availability policy).
- Reduce the risk of check loss or theft
- Better prevention of fraud related to paper checks
Customers who use direct deposits may also qualify for KeyBank Early Pay. For eligible transactions, customers can receive their salaries up to two days in advance automatically.
Achieve faster payments through Plaid and enhance security controls.
KeyBank Customers can also choose to link their accounts opened with other banking institutions through Plaid for transfers and payments. KeyBank indicates that Plaid has been designed with security and consumer control in mind, allowing customers to link their non-KeyBank deposit accounts for payments and fund transfers.
Combining digital convenience with relational banking services
KeyBank indicates that its digital update is part of its broader commitment to being a 'relational bank', which involves combining intuitive digital tools with offline professional services. Through Relationship Benefits Digital Client Experience, customers can view and manage their relationship status, obtain relevant benefits in real-time, and enable services including direct deposits, EasyUp ®, and Bill Pay.
"Establishing a strong relationship with banks brings more than just access to account services. At times when financial decisions are of utmost importance, it also provides confidence and clarity," says Olack. "By combining a simple digital experience with personalized guidance at our branches, we meet the needs of our customers where they are and help them plan their next steps."
Support financial confidence at every stage.
Customers can also obtain more tools and guidance through Financial Wellness Center of KeyBank, including the Banking 101 course, or schedule an in-person Key Financial Wellness Review ® to develop a personalized plan and build long-term financial confidence.
About KeyCorp
KeyCorp has a history that can be traced back to Albany, New York, over 200 years ago. The company's headquarters are located in Cleveland, Ohio. As of September 30, 2026, Key is one of the largest bank-based financial services companies in the United States, with assets amounting to approximately 193 billion US dollars.
In the name of KeyBank National Association, it provides deposit, loan, cash management, and investment services to individuals and businesses through approximately 950 branches and around 1,100 ATM devices in 15 states. The company also offers a wide range of corporate and investment banking products to medium-sized enterprises in specific industries in the United States under the KeyBanc Capital Markets brand, including M&A advisory services, public and private debt and equity financing, syndicated loans, and derivatives. For more information, please visit: https :// www.key.com. KeyBank is a member institution of FDIC.
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