A new case study shows that this credit cooperative also increased its Net Promoter Score ( NPS ) from 73.6 to 89.4, doubled the number of online account openings, and increased the speed of account opening at branches by up to five times.
Plano, Texas, October 13, 2026 / PRNewswire / -- Alkami Technology, a provider of digital sales and service platforms for financial institutions in the United States, Inc. ( Nasdaq : ALKT, referred to as " Alkami ") today announced the continuation of its partnership with Texans Credit Union (referred to as " Texans "). Headquartered in Richardson, Texas, Texans serves over 150,000 members. Alkami stated that a new case study highlights how Texans utilizes Alkami to drive measurable growth in digital engagement, member satisfaction, deposits, and member base, while also improving operational efficiency and establishing a more flexible foundation for continued innovation.
Alkami indicates that since Texans migrated from its previous digital banking service provider to the Alkami digital banking platform, the credit cooperative has further advanced its broader growth and innovation strategy on top of the initial conversion. Subsequently, Texans adopted MANTL Onboarding & Account Opening, utilizing Alkami's software development toolkit (SDK) to create a differentiated experience, and deployed fintech integration solutions through Alkami's partner ecosystem. Alkami states that these capabilities together enable Texans to better control the evolution of its digital experience, respond to member needs, and bring new features to market.
Texans Credit Union Executive Vice President Mike McWethy stated: " Alkami brings us not just a new digital banking platform. It also provides us with a long-term partner and the infrastructure needed to create the experience that members desire, helping them manage and improve their financial lives. Our goal is not just to have more digital users; rather, we want to make the experience so valuable that members are willing to interact with us continuously, and Alkami is at the core of creating this kind of interaction. By making it easier for members to take action, providing relevant insights, and directly linking account opening to the digital bank, we can reach members at critical moments, deepen our relationships, and help them conduct more business with us. This means we can act faster, expand as the organization grows, and continuously improve the member experience over time, supporting growth, retention, and innovation."
Alkami indicates that Texans utilizes its scalable platform to customize the digital experience around its own priorities. With the help of SDK from Alkami, this credit cooperative has created My Texans Hub, which enables members to more easily find important relationship information and reduces support inquiries that could be avoided. Integrated fintech partners have added features in areas such as fund transfers, fraud prevention, mobile deposits, direct deposit switching, and member services. Recently, Texans has added MANTL Onboarding & Account Opening, linking application processes, approval decisions, and fund deposits with digital banking, and simplifying the account opening procedures for both digital and branch channels.
Alkami indicates that since embarking on its digital transformation, Texans has achieved the following results:
- Increase digital engagement: After implementation, the number of active digital bank users increased by 42%, and it also received a score of 4.8 stars in App Store.
- Improve member satisfaction: After the transformation, the Net Promoter Score increased from 73.6 to 89.4.
- Accelerate online account growth: In the first month after the launch of MANTL, the number of online accounts doubled.
- Reimagining the cross-channel account opening process: The average account opening time across channels has been reduced to about 5.7 minutes, and the experience at service points has been accelerated by up to five times.
- Generated early deposit momentum: In the first six weeks after the launch of the experience at branch MANTL, over 1,200 applications were received, along with nearly $11.5 million in deposits.
Alkami Chief Product Officer Benjamin Conant stated: " Texans Credit Union has demonstrated the compound value that comes from viewing platform transformation as the foundation of a broader growth strategy. By combining onboarding and account opening, digital banking, scalable SDK, and an integrated technology partner ecosystem, Texans has gained greater flexibility in determining its own needs and how to deliver them. The results show that this flexibility can be translated into stronger engagement, higher efficiency, and measurable growth."
Alkami indicates that if you wish to view the Texans Credit Union case study and learn more about the results, you can visit the relevant page.
Alkami indicates that for further information regarding “Anticipatory Banking” as well as the Alkami digital sales and service platform, you can visit the relevant pages.
About Alkami
Alkami provides digital sales and service platforms for banks and credit cooperatives in the United States. The company states that its unified platform integrates account opening guidance, digital banking, as well as data and marketing functions – each solution can be used independently, but when combined, they can have a greater impact – to help financial institutions acquire customers, enhance interactions, and expand relationships. Alkami claims that as the banking industry moves towards “Anticipatory Banking” in the future, the company helps data-driven bankers take advantage of technologies that can drive action to seize current opportunities.
About Texans Credit Union
Texans Credit Union is a non-profit financial institution that provides comprehensive services and has been serving Texas since 1953. The organization states that it is committed to enriching the lives of Texas residents by making the membership in credit cooperatives more valuable, and offers a full range of banking, lending, and investment services, complemented by intuitive digital tools as well as localized and personalized services. Texans Credit Union claims to uphold a "people-oriented" culture that values professional competence, care, and innovation in every interaction with its members. The institution has been rated as the number one credit cooperative in Texas by Forbes and one of the best regional credit cooperatives in the United States by Newsweek.
