Pleasanton, California, USA, October 8th / PRNewswire / -- Workday , Inc. (Nasdaq ticker: WDAY) Today, the company announced that it has been rated as Market Shaper in the industry's first Emerging Market Quadrant ( eMQ ) for human resources AI intelligents.

Workday indicates that by leveraging Workday and agents, enterprises can accelerate frontline recruitment, reduce the number of work orders, and resolve salary issues in minutes rather than weeks. This allows the HR team to devote more time to strategic work, gives managers more time to lead their teams, and enhances the productivity of the entire workforce.

According to Workday, these agents are designed to anticipate matters that require attention, suggest the best next steps, and perform actions within the policies, permissions, and business processes that the organization has already established. In the context of human resources, this means they can cover the entire lifecycle of employees, assist in advancing the recruitment process for candidates, answer employees' questions, and identify issues before salary information is missing. These agents work together in the background, ensuring that employees and the HR team always have a single, simple point of contact for assistance. As a result, there are fewer routine issues that end up in the HR support queue, managers spend more time managing employees rather than on administrative tasks, and the productivity of the entire workforce is measurably improved.

Workday, the Senior Vice President of Products, stated: "In the field of human resources, there is virtually no room for error. This is why Workday and agents are designed to be able to anticipate issues that require attention, recommend the correct actions, and to be implemented within the policies and approval processes that customers have already relied on, in areas such as recruitment, compensation, and talent management."

Implement automation within the boundaries of what the organization already trusts

Workday indicates that their agents are designed to follow established rules. They inherit the existing policies, permissions, and approval processes from recruitment, compensation, and talent management, allowing them to anticipate matters that require attention within these guidelines, recommend appropriate actions, and carry out operations, with human involvement at all times. Workday describes this as part of their broader agentic vision: to connect every stage of the employee lifecycle, from recruitment to development to retirement, into a single AI-driven system built for trust, transparency, and scalability. By automating routine and repetitive tasks, Workday, agents enables HR teams to reinvest their time in strategic priorities such as talent strategy and labor planning, rather than case management.

Deliver measurable customer outcomes

Workday indicates that these results show that agentic HR is not only about speed, but also about ensuring that the HR team has accuracy and trust, thereby enabling them to take action with confidence. Customers who use Workday HR agents are already able to:

• Increase the automation rate of frontline recruitment to 95% and reduce the recruitment cycle by 70%, saving store managers a significant amount of time each year for operations.
• Present relevant internal recruitment leads to recruiters, increasing internal recruitment by 15%.
• Solving complex salary issues in less than a minute, whereas in the past, such tasks would take longer.

More information

• A copy of the Gartner report can be read for free on the Workday website.
• Learn more about the vision of Workday, agentic, and HR.

Gartner Disclaimer

Gartner Report " Emerging Market Quadrant for AI Agents in Human Resources — Established Vendors ", authored by y Ranadip Chandra and Eser Rizaoglu, September 2026.

Gartner is a trademark of Gartner, Inc and/or their affiliated companies. Gartner does not endorse any suppliers, products, or services described in their research publications, nor does it recommend that technical users choose only those with the highest ratings or other specified suppliers. Gartner Research publications represent solely the views of the Gartner research institution and should not be regarded as statements of fact. Gartner makes no express or implied warranties regarding this research, including any warranty of merchantability or suitability for a particular purpose.

About Workday

Workday is at the core of corporate operations – HR, finance, and IT. In these areas, the margin for error is virtually zero. By closely integrating AI with the context, safeguards, and trusted processes that drive business operations, Workday goes beyond being merely an auxiliary tool; it transforms into an entity capable of driving measurable results. Over 11,500 organizations worldwide, including more than 65% of the Fortune 500 companies, trust Workday to provide its services. For more information, please visit workday.com.

© 2026 Workday, Inc. All rights reserved. The Workday and Workday logos are trademarks of Workday, Inc. All other brand and product names are trademarks or registered trademarks of their respective owners.

Forward-looking Statements

This press release contains forward-looking statements, including but not limited to statements regarding the plans, beliefs, and expectations regarding Workday. These forward-looking statements are based solely on information currently available to us as well as our current beliefs, expectations, and assumptions. Since forward-looking statements involve the future, they carry inherent risks, uncertainties, assumptions, and difficult-to-predict changes in circumstances, many of which are beyond our control. If risks materialize, assumptions prove incorrect, or unexpected changes in circumstances occur, actual results may differ significantly from those implied by these forward-looking statements. Therefore, reliance should not be placed on any such forward-looking statements. Risks include, but are not limited to, those described in the documents we file with the U.S. Securities and Exchange Commission (SEC), including our most recent 10-Q or 10-K reports and other reports we submit from time to time to SEC. These risks may result in actual results differing from those anticipated. Workday has no obligation to update any such forward-looking statements after the date of this press release and intends not to do so at this time, unless required by law.

Any services, features, or capabilities not yet released that are mentioned in this document, on our website, or in other press releases or public statements may be subject to change at the discretion of Workday. These may not be delivered as planned, or they may not be delivered at all. Customers purchasing Workday services should make their purchase decisions based on the services, features, and capabilities that are currently available.